User rights

Overview

Expressions with a capital letter are defined in the relevant section of this document. Please read this document carefully.

Any further contract or agreement concluded by the Owner and Sellers shall prevail over the provisions of the Terms. Therefore, the Terms apply only on a residual basis and in accordance with the provisions of such contracts or arrangements.

Nothing in these Terms gives rise to a employee, agency or association relationship between the interested parties.

The entity responsible for creatora.io is: Alea Makers di Trezza Alessandro - Via Pastrengo 11, Moncalieri (TO). Holder's email address: [email protected].

"Creatora.io" refers to:

  • this site, including its subdomains and any other other site through which the Owner offers the Service;
  • applications for mobile devices, tablets or similar;
  • Application Program Interfaces (APIs)
  • The Service

Need to know at a glance

subscriptions to Products offered on creatora.io are subject to automatic renewal. Information on a) the duration of the renewal period, (b) the procedures for cancellation, and (c) notice periods are indicated in the respective sections of these Terms.

It should be noted that certain provisions of these Terms may only be applicable to certain categories of Users. In particular, some provisions may apply only to Consumers or only to Users who are not acting as Consumers. These limitations are always explicitly mentioned in each clause concerned. In the event of failure to mention this, the clauses shall be deemed to be apply to all Users.

Intermediation

Creatora.io allows Users to get in touch with and interact with third parties. The Owner is therefore not directly involved in any of these interactions, nor encourages, participates in or benefits financially from any contract or transaction arising out of such interactions.

The Owner does not control, evaluate, monitor or inspect any of the Products offered by Sellers through creatora.io. The Holder is therefore exempt from any liability in relation to such Products, for example in in terms of quality, safety and fairness, or in terms of concerns the Seller's ability to supply them. manner, the Owner does not control, evaluate, monitor or inspects Buyers using creatora.io. Therefore, the Owner is not responsible for the activity of these Buyers on creatora.io, as well as, for example, their capacity to act, to complete a transaction, and to bear the cost.

Without prejudice to its function - described above - of mere technological intermediary, the Holder may offer additional services to each party involved in these interactions, such as the provision of packaging, delivery services or dispute resolution.

Creatora.io serves as the technical infrastructure that allows Users to interact with each other. The Owner is not therefore directly involved in any of those interactions between Users.

These Terms govern your use of creatora.io in platform.Unless otherwise specified, the Terms also apply to transactions between Purchasers and Vendors, without involving the Holder in such transactions.

Conditions of use

Overview

Unless otherwise specified, the terms and conditions of use of creatora.io displayed in this section are valid general.

Additional terms of use or access applicable in particular situations are expressly indicated in this document.

By using creatora.io you represent that you comply with the following requirements:

There are no restrictions on the Users with respect to the whether they are Consumers or Users Pros.

Registration

To use the Service the User can open an account indicating all the data and information required in It is not possible to take advantage of the new system. Service without opening a User account.

It is the responsibility of the Users to keep their access credentials in a secure manner and preserve their confidentiality. To this end, Users must choose a password that corresponds to the highest level of security available at creatora.io.

By creating an account you agree that you are fully responsible for any activity carried out with its access credentials. Users are required to inform the Owner immediately and uniquely via the contact details indicated in this document if they consider that the your personal information, such as your account, for example. User, access credentials or personal data, be it have been hacked, illicitly disseminated or stolen.

Registration requirements

Registering a user account on creatora.io is subject to the conditions specified below. By registering a account, the User confirms that he/she meets these conditions.

  • Opening accounts through bots or other means automated is not allowed.
  • Unless otherwise specified, each User may create a single account.
  • Except where expressly permitted, the account of a User cannot be shared with other people.

Close account

Users may close their account and terminate the use of the Service under the conditions and according to the procedures specified in the respective section of creatora.io.

Account suspension and deletion

The Owner reserves the right to suspend or cancel a User's account at any time at its own discretion and without prior notice, should it deem it necessary. inappropriate, offensive or contrary to these Terms.

The suspension or deletion of the account does not the User any right to compensation, reimbursement or compensation.

The suspension or deletion of an account for cause chargeable to the User does not exempt the User from payment any applicable fees or prices.

Content on creatora.io

Unless otherwise specified or clearly recognizable, all content available on creatora.io are owned by or provided by the Owner or its licensors.

The Owner takes the utmost care to ensure that the content available on creatora.io does not violate the regulations applicable or third party rights. However, it is not always possible to achieve such a result.In such cases, without no prejudice to the rights and claims legally established in Users are kindly requested to address their complaints to the related complaints to the contact details specified in this document.

Rights to creatora.io content

Unless otherwise specified, the following does not apply for third-party content available on creatora.io, such as third party trademarks, logos, images etc:

The Holder licenses the property rights intellectual content according to a "some" model rights reserved".

The User may obtain further information about the permitted uses of such content by consulting the section of creatora.io.

Content provided by users

The Controller allows Users to upload, share or offer their content on creatora.io.

When providing content to creatora.io the User declares that he is legally authorised to do so and confirms that such content does not violate laws and/or rights of third parties.

Rights to content provided by users

You acknowledge and agree that by providing content of your own a creatora.io grants to the Holder free of charge the non-exclusive right to process content for the purpose of operation and maintenance of creatora.io, as well as contractually required.

Within the limits of the law, the User waives the exercise of moral rights in relation to the content provided to creatora.io.

Users acknowledge and agree that the content they offered through creatora.io will be made available to the same conditions that apply to creatora.io content.

Responsibility for content provided

The User is solely responsible for the content uploaded, published, shared or otherwise provided to creatora.io. You acknowledge and agree that the Owner does not filter or moderate such content.

Nevertheless, the Owner reserves the right to remove, delete, block or rectify said content at its discretion and to deny without notice to the User who uploaded them access to creatora.io:

  • if you have received a complaint in relation to such content;
  • if it has received a notice of infringement of the rights of intellectual property;
  • by order of the Authority; or
  • if it has been brought to the attention of the Controller that such content, if accessible through creatora.io, can represent a risk for Users, third parties or for the availability of the Service.

The removal, deletion, blocking or rectification of the contents do not justify any claim for compensation, reimbursement or compensation to Users who have provided such content.

Users agree to hold the Controller harmless from and against any claim made and/or damage suffered by reason of content provided by them to or offered through creatora.io.

Access to external resources

Through creatora.io, Users may have access to resources provided by third parties. Users acknowledge and agree that the Controller has no control over such resources and is therefore not responsible for their content and of their availability.

The conditions applicable to resources provided by third parties, including including those applicable to any concessions of rights to content, are determined by the third parties themselves, and governed by the relevant terms and conditions or, in their absence, by law.

In particular, on creatora.io, Users may encounter advertisements provided by third parties. The Owner does not control or moderate the advertisements displayed via creatora.io. If you click on any of these ads, the User will interact with the responsible third party of advertising.

The Owner is not responsible for what may derive from this interaction with third parties, access to third-party sites or the use of third party content.

Use admitted

Creatora.io and the Service can be used only for the purposes for which they are offered, according to these Terms and under applicable law.

It is the sole responsibility of the User to ensure that use of creatora.io and/or the Service does not violate the law, the regulations or the rights of third parties.

Therefore, the Owner reserves the right to adopt any necessary measures. appropriate measures to protect its legitimate interests, and in particular to deny the User access to creatora.io or to the Service, terminate contracts, report any activity censorship carried out through creatora.io or the Service to the competent authorities - e.g. the judicial authority or administrative - whenever the User puts in place or takes place is the suspicion he poses:

  • violations of law, regulations and/or the Terms;
  • Injury to the rights of third parties
  • acts which may considerably impair the legitimate interests of the Owner;
  • offenses to the Owner or to a third party.

Word of mouth

Creatora.io allows Users to receive benefits if, thanks to a recommendation from them, a new User purchase a Product offered on creatora.io.To take advantage of this opportunity, the User can invite friends to purchase Products on creatora.io by sending them a special code provided by the Owner. Each code can be redeemed once. If one of the people invited by purchasing a Product on creatora.io decides to redeem an invitation code, the User who invited you will receive the advantage or benefit (such as, for example, a discount, a additional service, an upgrade etc.) shown on creatora.io.The invitation codes could be expendable only for some of the Products offered on creatora.io.

The Holder reserves the right to discontinue the offer in at any time at its discretion.

Although there is no limit to the number of people who can be invited, the number of advantages or benefits that each User can receive for an equal number of codes invitation redeemed could be subject to a limitation maximum.

Software license

Any intellectual or industrial property rights, as well as any other exclusive right existing on the software or technology embedded in or relating to creatora.io is held by the Owner and/or its licensor.

Provided that the User complies with these Terms and notwithstanding any divergent provision therein contained therein, the Owner grants to the Users a license revocable, non-exclusive, non-transferable and non-grantable of use the software and/or technology integrated in the Service within the framework and for the purposes of creatora.io and the Service offered.

The license does not include any access rights to, use or disclosure of the original source code to the User. The techniques, algorithms and procedures contained in the software and related documentation are of exclusive property of the Titoalre or its licensor.

The granting of rights and licenses to the User ceases with immediate effects in the event of termination or expiry of the Agreement.

API Terms of Use

Users can access their data related to creatora.io through the Application Program Interface (API). Any use of the API, including through products or services of third parties accessing creatora.io, is subject to the Terms and in addition to the following specific conditions:

The User expressly acknowledges and accepts that the Owner is not liable for any consequential damage or loss the User's use of the API or products or third-party services that access data through the API.

Terms and conditions of sale

Products-for-payment

Some of the Products offered on creatora.io as part of the service charges apply.

The rates, duration and conditions applicable to the sale of such Products are described below and in the respective sections of creatora.io.

Product description

Prices, descriptions and availability of Products are specified in the respective sections of creatora.io and are subject to change without notice.

Although the Products on creatora.io are presented with the as accurate as technically possible, the representation on creatora.io by any means (including, as appropriate, graphic materials, images, colours, sounds) is intended as a mere reference and not a implies any guarantee as to the characteristics of the Product purchased.

The characteristics of the selected Product will be specified during the purchase process.

Purchasing procedure

Every step of the way, from product selection through to forwarding of the order, is part of the purchase procedure.

The purchase process includes the following steps:

  • Users are kindly requested to choose the Product desired and to verify their choice of purchase.
  • After checking the information visible in the choice of purchase, the Users can make the order by submitting it.

send-order

Submitting your order involves the following:

  • The sending of the order by the user determines the the conclusion of the contract and gives rise to the User is obliged to pay the price, taxes and fees for the any other charges and expenses, as specified on the order page.
  • In the event that the Product purchased requires a active contribution by the User, such as the provision of information or personal data, specifications or special requests, the forwarding of of the order also constitutes for the User the obligation to cooperate accordingly.
  • Once the order has been placed, Users will be sent a confirmation of receipt of the order.

All notifications related to the purchase process above described will be sent to the e-mail address provided by the User for this purpose.

Prices

During the purchase process and before submitting the order of the order, the Users are duly informed about all commissions, fees and costs (including any shipping costs) that will be charged to them.

Prices on creatora.io: depending on the section the User is consulting include all commissions, fees and costs applicable or are shown net of fees, applicable taxes and fees.

Promotions and discounts

The Owner may offer discounts or special promotions for the purchase of Products. Such promotions or discounts are always subject to the requirements and terms and conditions provided in the relevant section of creatora.io.

Promotions and offers are always granted at sole discretion of the Owner.

Repeated or periodic promotions or discounts do not constitute any claims or rights that Users may have in the future.

Depending on the case, discounts and promotions are valid for one period of time or while stocks last. Unless otherwise specified, time limitations of promotions and discounts are intended to refer to time zone of the Controller's registered office, as indicated in the contact details in this document.

Goods

Promotions and discounts can be offered in the form of Good.

In case of violation of the conditions applicable to the Vouchers, the Controller may legitimately refuse to fulfil the its contractual obligations and expressly reserves the right to the right to take action in the appropriate fora, including judicial, at the in order to protect their rights and interests.

Any additional or divergent provisions applicable the use of the vouchers on the relevant page. information or on the Voucher itself shall prevail in any case, to notwithstanding the following provisions.

Unless otherwise specified, the following rules apply to apply to the use of Vouchers:

  • Each Voucher is valid only if used in accordance with the manner and within the time period specified on the website and/or on the Voucher;
  • The Voucher can only be redeemed in full at the at the time of purchase - use is not permitted partial;
  • Unless otherwise specified, single-use vouchers can only be redeemed once per purchase, and may therefore also be redeemed once only in the case of hire purchase;
  • Vouchers cannot be combined
  • The Voucher must be used within the time limit of validity specified. Once the term has expired, the Voucher will be automatically cancelled. It remains excluded any possibility of claiming rights, including to the refund of the value of the Voucher;

    The User is not entitled to any credit/reimbursement/compensation in the event that there is difference between the value of the Voucher and the redeemed;

    The Voucher is intended exclusively for non-public use. commercial. The reproduction, counterfeiting and marketing of the Voucher are strictly forbidden, as well as any illegal activity related the purchase and/or use of the Voucher.

Methods-of-payment

The details of the accepted means of payment are highlighted during the purchase process.

Some means of payment are linked to additional conditions or involve additional costs. Information details can be found in the relevant section of creatora.io.

All payments are handled independently by services third parties. Therefore, creatora.io does not collect data about the payment - such as credit card numbers - but receives a notifies you once the payment is successful.

If payment is made by one of the following means of payment available fails or is refused by the supplier of payment services, the Holder is not obliged to execute the order. Any costs or commissions arising from the Failed or refused payment are the responsibility of the User.

Virtual Currency for exclusive use on creatora.io

On creatora.io you can make some payments using a Virtual Currency. Unless otherwise specified, such Virtual Currency is not tradable, convertible or redeemable for any traditional currency, digital currency, goods or other valuables.

By purchasing the Virtual Currency, Users acknowledge and accept that it may be used only in the context of of creatora.io for the purposes expressly authorized by the Owner within the scope of its Services. Users also acknowledge and agree that such Virtual Currency shall not be be transferred, bought, sold or exchanged outside the scope of the outside the Service.

Accordingly, Users may not grant in sublicense, exchange, sell or attempt to sell the Virtual Currency in exchange for money or exchange the Currency Virtual against any kind of value outside of the Owner's offer on creatora.io. Any prohibited activity or transaction shall be deemed void and ineffective and could result in legal action being taken against of the User.

In the event of contract termination or closure of the account for any cause attributable to the User, any remaining Virtual Currency not yet used will expire and will not be refunded in any way.

Reservation of rights of use

Until receipt of payment of the full price of purchase by the Owner, the User does not purchase the rights to use the Products ordered.

Service provision

The purchased service will be performed or made available in the times indicated on creatora.io or in the manner communicated before the order is placed.

User rights

Right of withdrawal

Unless an exception applies, the User may enjoy the right to withdraw from the contract within the time limit specified below (normally 14 days) for any reason and without justification. The User may find more information about the right of withdrawal in this section.

There is no right of withdrawal from contracts concluded with the Holder. It may, however, be applicable to contracts concluded with Sellers. Where applicable, the Right of withdrawal from contracts concluded with Sellers via creatora.io is subject to the following conditions and definitions listed by each Seller on creatora.io.

Limitation of liability and indemnity

Manleva

The User agrees to indemnify and hold harmless the Owner and his subordinates, affiliates, officers, agents, brand owners, partners and employees of any claim or demand whatsoever - including, without limitation, any no limitation, legal fees and expenses - brought by third parties due to or in connection with culpable conduct such as the use of or connection to the service, violation of the these Terms, infringement of third party rights, or of laws by the User, its affiliates, officers, agents, co-branders, partners and employees, to the extent required by law.

User Activities

Users acknowledge and accept that the Owner will merely provide the Users with the technical infrastructure and the functionality available on creatora.io.

The Owner does not intervene in any way as a intermediary, moderator or promoter in the interactions, agreements or transactions between the Users and therefore disclaims all responsibility for such interactions between Users, and for the fulfilment of any obligations on the part of the Users.

In particular, Users acknowledge and accept that the Owner is not involved in the sales and purchases from by Users acting as Sellers or Buyers on creatora.io.

Therefore, Sellers and Buyers are responsible for the following exclusive offer and purchase respectively through creatora.io and the obligations that come with it.

In particular, the Owner declines any responsibility for in relation to:

  • any pre-contractual statements, promises or description of the Products offered by means of creatora.io;
  • the existence of licences, authorisations, ratings or other official permits that may be required by the applicable law, which allow Sellers to offer specific goods or services;
  • the suitability of Buyers to purchase (for example in terms of age, solvency etc.), as provided for by the applicable law;
  • any obligations assumed by Users on creatora.io, including, but not limited to, the guarantees of compliance and product safety;
  • any claim based on the failure, partial or total improper execution of binding agreements concluded on creatora.io.

Limitation of Liability

Unless otherwise specified and without prejudice to the provisions of law applicable to liability for product damage is excluded. compensation against the Holder (or any of its employees). natural or legal person acting on its behalf).

The foregoing does not limit the responsibility of the Owner for death, bodily injury or damage to physical or mental integrity, damages arising from breach of contractual obligations essential, such as obligations strictly necessary for the the cause of the contract, and/or damages caused with intent or gross negligence, provided that the User's use of creatora.io has been fit and proper.

Unless the damage was caused by wilful misconduct or gross negligence or affect life and/or personal integrity, whether physical or mental. the Holder shall be liable only to the extent of the damage typical for the type of contract and foreseeable at the time of the conclusion.

Notwithstanding the above, the following limitations apply apply to all Users who do not act as a Consumers:

In case of responsibility of the Holder, the compensation due may not exceed the total amount of the payments which have been, will be or may be contractually owed to the Controller by the User for a period of 12 months or for the entire duration of the Agreement, whichever is shorter.

US: Warranty Exclusion

The Owner provides creatora.io "as is" and according to availability. Use of the Service is at your own risk and danger of the User. To the maximum extent permitted by law, the Owner expressly excludes the conditions, covenants and warranties of any kind - whether express, implied, statutory or otherwise. type, including but not limited to the following implied warranties, if any, of merchantability, fitness for a particular purpose, or of non-infringement of third party rights. None advice or information, whether oral or written, that the User has obtained from the Data Controller or through the Service will create warranties not expressly provided for in the herein

Without prejudice to the above, the Holder and its subordinates, affiliates, officers, agents, co-owners brand, partners, suppliers and employees do not guarantee that the content is accurate, reliable, or correct; that the Service will be available, in a manner uninterrupted and secure, at any time or place particular; that any defects or errors will be correct; or that the Service is free from viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the User's own risk and the User is solely responsible for any damage to the system computer or mobile device or for the loss of data resulting from that operation or from the use of the Service by the User.

The Owner does not warrant, endorse, guarantee or undertake to assumes responsibility for any product or service advertised or offered by third parties through the Service nor any website or service linked through hyperlinks. Furthermore, the Holder does not take part in in any way monitors any transactions between Users and third party suppliers of products or services.

The Service may become inaccessible or not work properly with your browser, device and/or operating system of the User. The Owner cannot be held responsible for any damage, whether it be perceived or actual, resulting from the content, operation or use of the Service.

Federal laws, some states and other jurisdictions do not allow for the exclusion and restriction of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users special legal rights. The Users may have additional rights that vary from state to state. Limitations and exclusions provided for in this Agreement shall apply to the extent required by law.

Common provisions

No implied waiver

Failure to exercise legal rights or claims arising from from these Terms by the Owner does not constitute waiver of the same. No waiver may be considered final in relation to a specific right or any other right.

Interruption of Service

To ensure the best possible level of service, the Owner reserves the right to discontinue the Service for purposes of maintenance, system upgrades or for any other changes, giving appropriate notice to Users.

Within the limits of the law, the Owner reserves the right to suspend or terminate the Service completely. In case of termination of the Service, the Owner will make every effort to ensure that Users may extract their Personal Data and information according to the provisions of the law.

In addition, the Service may not be available for causes beyond the reasonable control of the Owner, such as force majeure (e.g. strikes, infrastructural malfunctions, blackouts, etc.).

Sale-of-Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit creatora.io or the Service in whole or in part without prior written consent of the Holder, expressed directly or through a legitimate resale program.

Intellectual Property

Without prejudice to any more specific provision contained in the Terms, the intellectual property rights and industrial rights, such as copyrights, trademarks, patents and designs related to creatora.io are held in exclusively by the Owner or its licensors and are protected under the legislation and treaties international agreements applicable to intellectual property.

All trademarks, whether word or figurative, and any other marks distinctive sign, company, service mark, illustration, image or logo appearing in connection with creatora.io are and shall remain the exclusive property of the Owner or of the its licensors and shall be protected in accordance with the legislation and international treaties applicable to property intellectual.

Intellectual Property

Without prejudice to any more specific provision contained in the Terms, the intellectual property rights and industrial rights, such as copyrights, trademarks, patents and designs related to creatora.io are held in exclusively by the Owner or its licensors and are protected under the legislation and treaties international agreements applicable to intellectual property.

All trademarks, whether word or figurative, and any other marks distinctive sign, company, service mark, illustration, image or logo appearing in connection with creatora.io are and shall remain the exclusive property of the Owner or of the its licensors and shall be protected in accordance with the legislation and international treaties applicable to property intellectual.

Changes of Terms

The Owner reserves the right to modify the Terms in any way. any time. In this case, the Owner will give appropriate notice of changes to Users.

The changes will affect the relationship with the User only for the future.

Your continued use of the Service implies your acceptance of the User of the updated Terms. If the User does not wish accept the changes, you must cease using the Service. Failure to accept the updated Terms could result in either party having the right to withdraw by the Agreement.

The previous applicable version continues to cover the relationship until acceptance by the User. This version may be requested from the Owner.

If required by applicable law, the Owner will specify the date by which changes to the Terms will be implemented. will take effect.

Contract transfer

The Owner reserves the right to transfer, assign, dispose of, novate or contract out individual or all of the rights and the obligations under these Terms, having regard to the legitimate interests of the Users.

The provisions relating to the amendment of these terms.

The User is not authorized to assign or transfer their own its rights and obligations under the Terms without the written consent of the Owner.

Contacts

All communications related to the use of creatora.io should be sent to the addresses indicated in this document.

Escape clause

If any provision of these Terms should be or become void or ineffective under the law applicable, the nullity or ineffectiveness of that provision does not lead to the ineffectiveness of the remaining provisions, which therefore remain valid and effective.

European users

If any provision of these Terms should be or become null and void, invalid or ineffective, the parties shall will endeavour to find an amicable solution valid and effective provision replacing the void one, invalid or ineffective. In the event of failure to agree in terms, if permitted or provided for by law applicable, void, invalid or unenforceable provision will be replaced by the applicable legal framework.

Notwithstanding the foregoing, the nullity, invalidity or ineffectiveness of a specific provision of these Terms does not render the entire Agreement null and void, unless the provisions that are null, void or ineffective within the framework of the of the Agreement are essential or of such importance that the the parties would not have concluded the contract if they had known that the provision would be invalid, or in cases in which the remaining provisions would impose a burden excessive and unacceptable to either party.

US users

Any invalid or ineffective provision will be interpreted and adapted to the extent necessary to render it valid, effective and in accordance with the original purpose.These Terms constitute the entire agreement between User and Owner with reference to the subject matter regulated and shall prevail over any other communication, including any prior agreements, between the parties regarding the regulated object. These Terms will be implemented to the fullest extent allowed by the law.

Applicable law

The Terms are governed by the law of the place where it is established the Holder, as indicated in the relevant section of this document regardless of the rules of conflict.

Exception for European Consumers

However, notwithstanding the foregoing, if the User acts as a European Consumer and has his habitual residence in a country whose law provides for a level of protection for the higher consumers, that higher level of protection.

Court of jurisdiction

Exclusive jurisdiction to hear any dispute arising out of or in connection with the Terms shall be the responsibility of the judge of the place where the Holder is established, as well as indicated in the relevant section of this document.

Exception for European Consumers

The foregoing does not apply to Users acting as European consumers or consumers located in Switzerland, Norway or Iceland.

Dispute resolution

Amicable settlement of disputes

Users may report any disputes to the Owner, who will try to settle out of court.

Although this does not affect the right of Users to bring an action in the event of a dispute In connection with the use of creatora.io or the Service, the Users are requested to contact the Owner at the addresses indicated in this document.

The User may address a complaint to the e-mail address of the Owner indicated in this document, including a brief description and, where appropriate, details of the order, purchase or interested account.

The Holder will process the request without undue delay and within 21 days of receipt.

Platform for resolving disputes with Consumers

The European Commission has introduced an online platform for alternative dispute resolution that promotes the extrajudicial settlement of disputes relating to and arising from sales and service contracts online.

Therefore, any European consumer may use this platform to resolve any disputes arising from from contracts concluded online. The platform isavailable here.